Frequently asked questions

Why am I not getting Load Alert text messages?

There are a lot of reasons why this could happen. Please check this list to see if helps answer your question.

• Are you subscribed to a plan that includes load alerts?

• Text the word Start to [phone]

  • If you did not get a reply please reach out to support

• Is your postal code updated?

  • You will only receive alerts for loads posted that are within 500 miles of the location you have set for your zip code.

How do I reach Customer Service?

Right now this is a one man business, and my time is very limited. I have to make sure that I am using my time well to continue to deliver valuable service. Please be patient with any support requests. You can reach me at any of the following.

• CoverMyLoad Facebook Page

• Email [e-mail]