There are a lot of reasons why this could happen. Please check this list to see if helps answer your question.
Are you subscribed to a plan that includes load alerts?
Text the word
If you did not get a reply please reach out to support
Is your postal code updated?
You will only receive alerts for loads posted that are within 500 miles of the location you have set for your zip code.
Right now this is a one man business, and my time is very limited. I have to make sure that I am using my time well to continue to deliver valuable service. Please be patient with any support requests. You can reach me at any of the following.